FREQUENTLY ASKED QUESTIONS

HOW CAN I BOOK?
Booking is easy. You can book online 24/7 or call us on 07 3483 0474.
HOW SAFE AND SECURE MY PAYMENT/S?
Booking online is done via a secure server. Apartment Stay Pty. Ltd. is licensed [LN 3490512] and is regulated by the Property Occupations Act 2014 (December 1, 2014) and the Property Occupations Regulation 2014 (December 1, 2014) Apartment Stay operates an audited Trust Account and all money is held in this Trust account.
ARE THE APARTMENTS LIKE THE PHOTOS?
All apartment photos are taken within / from, and are of the specific apartment.
WHAT TIME CAN WE CHECK-IN?
Our check-in time is between 2pm to 6pm. If you require early or late check-in, this should be requested from and confirmed by us. Extras may apply.
HOW DO WE CHECK-IN?
Our friendly staff will meet you at the building on your arrival, and show you up to the room. We will provide you with check in details via email along with the phone numbers to our check in staff.
WHAT TIME CAN WE CHECK-OUT?
Check out time is 10am. If you do require a later check out we will accommodate subject to availability of the room. Extras may apply.
HOW DO WE CHECK-OUT?
Simply leave the keys on the kitchen bench and make sure the door is locked behind you. If you have any concerns before leaving we can have a staff member meet you at the apartment on departure. Our staff check rooms for damages and release bonds same day as departure.
I HAVE A CAR, DOES APARTMENT COMES WITH FREE CARPARK?
All of our apartments have a numbered allocated car park space. This is included in the nightly rate.
I NEED SOME EXTRAS, I.E MORE BEDS, BABY EQUIPMENT, DO YOU PROVIDE THESE THINGS?
We can help. Through the booking process you have the option of adding extras such as Beds, PortaCots and High Chairs etc.
IF I HAVE QUESTIONS DURING OUR STAY, DO I CONTACT OR GO TO THE RECEPTION?
We are no affiliation to the Onsite management. You can contact us directly or send us a message if you have question during your stay. As the onsite reception is not part of our service.